Refund policy
Returns & Refunds Policy
We want you to love your purchase from Boutique Ecom. If something isn’t right, we’re here to help.
Return Eligibility
Items must be unused, unopened, and in their original packaging.
Returns must be requested within 30 days of delivery.
Due to hygiene and safety reasons, used beauty or personal care products cannot be returned.
How to Start a Return
2. Our team will review your request and provide you with a return authorisation and shipping instructions.
3. Ship your return using a trackable carrier and keep your tracking number for reference.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to a mistake on our end (e.g., incorrect or defective item).
Refunds
Once your return is received and inspected, we’ll notify you via email.
Approved refunds will be processed to your original payment method within 5 to 7 business days.
Exchanges
We only replace items if they are defective or damaged.
If you’d like to exchange an item, please contact us first so we can assist you.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
Opened or used beauty tools/devices
Personal care or hygiene items
Gift cards or final-sale items
Need help?
Our customer care team is always happy to assist!
